Version: 24 September 2026. For new customers, this version applies when accepted. For existing customers, it applies from the date specified in the notice sent under B17, subject to any required acceptance and preserved rights.

Provider: TeddySoft OOD, Bulgarian company 203070568, VAT BG203070568, 91 Bul. Hristo Botev Street, Plovdiv 4000, Bulgaria. Headquarters and contracting seat are in Bulgaria. General/legal and content-report contact: info@streamingvideoprovider.com. Support and withdrawal requests: support@streamingvideoprovider.com. Privacy: privacy@streamingvideoprovider.com. Electronic content reports can also use the Contact Us page or live chat.

This agreement includes the SLA and applicable DPA. See the Privacy and Cookies Policy. Only the features included in your accepted plan or activated order are supplied.

B1. Agreement, customers and services

B1.1. These terms form an agreement between TeddySoft OOD (we, us) and the individual or organization accepting them (Customer, you). A person accepting for an organization confirms authority to bind it. An individual acting outside their trade, business or profession is a Consumer to the extent applicable law treats them as one. Other Customers are Business Customers. Calling an account a business account does not remove rights an individual has by law.

B1.2. Services means the services purchased or activated under the brand identified at the beginning of this agreement, including, where available under your plan, websites, account management, cloud storage, media management panels, sharing, embedded players, video hosting, on-demand and live streaming, scheduled channels, content delivery, analytics, collaboration, APIs, integrations, transcription, AI tools and monetization. Any software expressly included in this agreement is also part of the Services. A description of a possible feature does not promise its release, inclusion in your plan or availability in a particular country.

B1.3. Your Order is the accepted checkout, plan selection, order form or other agreed subscription record identifying features, prices, billing intervals, allowances, seats, limits and any specific commitments. A free plan or trial is also subject to its disclosed conditions. Additional services may be supplied under this agreement when activated through the panel. New fees, recurring purchases and materially different feature obligations require the agreement presented at activation; accepting these terms alone does not authorize them.

B1.4. Accept this agreement through the registration, checkout, installation or other acceptance process presented to you. Keep a copy. Use following a clear presentation of these terms may also constitute acceptance where lawful. Mere access to a website does not establish that you agreed to undisclosed charges. Existing Customers move to this version through the notice and acceptance process in B17; existing binding entitlements and accrued claims are preserved.

B1.5. Mandatory law takes priority. Subject to it, an individually negotiated agreement controls where it expressly varies these terms; binding international data-transfer clauses control their subject matter; the applicable Data Processing Addendum (DPA) controls personal-data processing; an Order controls the commercial particulars it expressly specifies; and an accepted feature supplement controls its particular feature. The Service Level Agreement (SLA) controls only its specified availability commitment and credits. Otherwise these terms control. A plan description does not override B14 unless it expressly identifies and varies that clause. The Privacy and Cookies Policy is a transparency notice, not blanket consent or a waiver of rights.

B1.6. Use of infrastructure, players or domains associated with another TeddySoft brand does not create a second subscription or import that brand's general terms. A separately purchased subscription has its own agreement. Affiliates and resellers need the separate agreement or express resale authorization applicable to that activity.

B2. Eligibility, access and security

B2.1. Account holders and people accepting this agreement must be at least 18 and legally capable of contracting. You may not use a new account to evade a suspension. Viewer access to a publisher's content does not itself make the viewer a subscriber under these terms; publishers are responsible for lawful audience access, including access by children.

B2.2. Give accurate account and billing information and keep it current. Protect passwords, API keys, stream keys, recovery methods and connected accounts. Notify support promptly of suspected compromise and cooperate in reasonable remediation. You are responsible for authorized activity and for loss caused by your failure to exercise reasonable care, subject to B14. You are not automatically responsible for a compromise caused by our breach.

B2.3. Subject to your Order and compliance with this agreement, we grant a limited, non-exclusive, non-transferable right to access and use the Services. Each seat is for one person; multiple people may not share a login or rotate seats to evade concurrent-user or licensing limits. Seat reassignment and device allowances follow the Order. Organization administration permitted by B3 is not prohibited credential sharing or unauthorized impersonation.

B3. Organizations, seats and account-holder impersonation

B3.1. The organization purchasing the subscription controls its organization account, billing, invitations, seats and administrative functions. It is responsible for the authority of its account holder and administrators, their instructions and its users' compliance. Membership must be accepted through the joining process; an invitation or matching email domain alone does not authorize us to enroll an existing individual account.

B3.2. Account-holder access. Once an individual account joins an organization space that provides account impersonation, the company account holder can sign into and operate that individual account using the impersonation function. The member does not need to approve each impersonation session or action. Within the functions available in that session, the account holder can view, download, share, change or delete the member's content and act as the member. This can include content already in that account before joining. A label such as “private” or “not shared with teammates” does not prevent this account-holder access. Do not join an account containing personal material that you do not want the company account holder to access.

B3.3. The organization must provide its own personnel notices and have the lawful grounds, workplace permissions and other authority required for its access and instructions. These terms do not make employee consent the legal basis for all monitoring, waive employees' rights or authorize unlawful access. Access does not itself transfer ownership of content. Any use of integrated third-party data remains subject to applicable law and the restrictions governing that integration.

B3.4. We may act on instructions submitted through an authorized administrative session, subject to our obligations under law and the DPA. The organization is responsible for its authorized administrative actions. We remain responsible for our own agreed access controls and processing obligations. These terms do not promise that the system offers audit logs, advance session alerts or a member veto.

B3.5. When membership ends, the organization's authority under B3.2 ends. Removal does not undo earlier actions, recover deleted content or recall downloaded copies. Continued access, shared content and plan entitlements follow the account controls and B11. Joining or leaving does not by itself authorize an undisclosed purchase or cancellation of a separate personal subscription.

B4. Content, permissions and independent copies

B4.1. Content includes files, recordings, screenshots, audio, streams, images, text, subtitles, transcripts, prompts, outputs, metadata, comments and other material submitted or generated for you through the Services. You retain your rights in Content. Nothing transfers ownership of our software, service technology or another person's intellectual property to you.

B4.2. You authorize us and our contracted service providers to store, copy, encode, transcode, cache, transmit, display and otherwise process Content to deliver the features you use, carry out publishing and sharing instructions, provide support, maintain security and comply with law. This permission is worldwide, non-exclusive and royalty-free, restricted to those purposes, and continues only while the relevant processing is authorized, including lawful retention and deletion. It does not permit selling your private Content or using it in public advertising. Personal-data processing remains subject to the DPA and applicable law.

B4.3. You must have the rights and lawful grounds needed to submit, record, process, publish and monetize Content and give these instructions. This includes copyright and music rights, permissions for people depicted, recording laws, confidentiality, workplace monitoring and privacy notices. Technical ability to record or share something is not legal permission to do so.

B4.4. Check your sharing settings and links. Anyone receiving an unrestricted link may be able to open or forward it. Viewers may copy or record content they can access. Removing a link or the original does not recall external copies. We do not promise that access controls, encryption, DRM, watermarks or other measures prevent all copying or unauthorized distribution; we remain responsible for the controls we expressly agree to provide.

B4.5. Keep independent, current copies of important Content, source files, configuration and business records, and appropriate continuity arrangements. Check that recordings and uploads completed successfully before deleting originals. Unless expressly purchased as such, the Services are not a permanent archive or your sole backup. Operational replication, caching or backup copies do not promise that a particular deleted or damaged file can be restored. These responsibilities do not excuse our breach of an express obligation or mandatory law. B14 governs monetary liability.

B5. Acceptable use and content decisions

B5.1. Do not use the Services for unlawful activity; infringement; child sexual abuse material; terrorist content; unlawful threats, harassment or discrimination; non-consensual intimate imagery; fraud; phishing; malware; spam; unlawful surveillance; or disclosure of confidential information without authority. Do not misrepresent identity or permission, access accounts without authority, bypass security or metering, overload the Services, or interfere with other customers. Lawful administration under B3 is permitted.

B5.2. Use published APIs and integrations within their documented permissions and limits. Unauthorized scraping, probing and bypassing access controls are prohibited. Reverse engineering, decompilation and circumvention restrictions apply only to the extent permitted by mandatory law and relevant open-source licenses. You may export and lawfully use your own data and exercise statutory interoperability rights.

B5.3. We may investigate reasonably suspected breaches, restrict offending content or functions, suspend access, preserve evidence, or terminate as provided in B10. We consider the nature, seriousness and recurrence of the conduct, risk to users and systems, applicable law and the rights and interests of affected persons. We do not assume a general obligation to monitor all Content.

B5.4. Report allegedly illegal content to the legal/content contact identified at the beginning of this agreement, or through the Contact Us page or live chat. Provide the exact URL or identifier, reasons for the allegation, relevant supporting information, your name and email where required, and a good-faith statement that the information is accurate and complete. We will acknowledge and assess sufficiently precise notices and communicate our decision as required by law. The contact channel must allow electronic submission and is not limited to an automated chatbot.

B5.5. Where legally required, affected users receive a clear explanation of restrictions, including relevant facts, contractual or legal grounds, the role of automated tools, duration or scope and available redress. Contact the same address to request review. Applicable statutory complaints, out-of-court settlement and court rights remain available. We may withhold advance notice where prohibited by law or where necessary to address an immediate security or safety risk.

B6. Plans, charges, renewal and cancellation

B6.1. The Order states the price and currency, term, billing interval, included allowances, usage units, overage method, renewal conditions and applicable taxes. The accepted transaction currency governs; we will not retrospectively convert a completed purchase to a different base currency. Unless the Order states otherwise, subscriptions renew for the same billing interval until canceled through the panel. Cancellation stops future renewals and normally takes effect at the end of the paid term. Statutory withdrawal, termination for breach and B12 operate separately.

B6.2. You authorize the recurring charges clearly disclosed and accepted at checkout. We do not create a paid subscription merely because a no-payment trial expires. Automatic top-ups, paid overages and upgrades require the authorization and limits presented when enabled. Disabling an authorized feature does not erase charges properly incurred before it was disabled. An upgrade, downgrade or added seat takes effect on the date and with the prorating or credit treatment shown and accepted in the change confirmation.

B6.3. Included monthly bandwidth does not roll over. Purchased add-on bandwidth does not expire merely because a subscription month ends, but requires an active eligible account to use. Other allowances and credits follow the expiry, reset and consumption rules disclosed before purchase. Suspension does not convert non-expiring credits into expiring credits. Permanent closure ends the ability to use account-bound entitlements, subject to mandatory refunds and any more favorable accepted promise. Credits are service entitlements, not money, stored value or transferable payment instruments.

B6.4. For voluntary cancellation, downgrade or unused service, fees are non-refundable except as required by law, expressly promised in the Order, provided by the SLA or required following our failure to perform. This does not let us retain payments for services we terminate without customer fault and will not supply: we will return the prepaid amount attributable to the unavailable remainder, subject to any applicable statutory remedy. Non-expiring add-ons are addressed consistently with their accepted terms and mandatory law.

B6.5. You must pay undisputed charges when due. We may retry an authorized payment method, give a payment notice and suspend for nonpayment. Suspension does not erase valid accrued charges, but does not itself create undisclosed future charges or accelerate a minimum-term balance not agreed in the Order. Tell support promptly about a disputed invoice and pay undisputed amounts. We may take proportionate measures to prevent fraud while reviewing the dispute.

B6.6. Business prices may exclude taxes where clearly stated. Business Customers pay applicable taxes other than taxes on our net income and provide exemption evidence when claiming an exemption. A withholding gross-up applies only where lawful and disclosed in the Order. Consumer checkout must show the total payable, including applicable taxes and mandatory charges. Payment providers' fees and currency conversion apply as disclosed by those providers.

B7. Optional video, live, publishing and monetization services

B7.1. Your plan determines storage, bandwidth, concurrent streams, viewer capacity, encoding, resolutions, geographic delivery and other limits. A “live,” “real-time” or “global” description does not promise zero latency, universal reach or uninterrupted access. You are responsible for compatible source feeds, encoders, connectivity, scheduling, destination permissions and testing before important events. The SLA defines the specific availability commitment.

B7.2. Publishing, embedding, white-labeling or API access does not authorize resale unless your Order expressly permits it. Authorized resellers are responsible for their customers, support, downstream notices and compliance and must not promise obligations on our behalf. Domain and player branding options do not change the contracting entity or applicable data-protection roles.

B7.3. Monetization features may connect a publisher with viewers and supported payment processors. Before enabling sales, the activation terms must identify the seller or merchant of record, payment recipient, processor, platform charges, settlement rules and allocation of taxes, refunds and chargebacks. These terms alone do not appoint us as merchant of record or authorize us to hold viewer funds. A payment processor's availability or branding does not establish the legal sales model.

B7.4. Where the activation terms identify you as the seller, the viewer purchases from you. You set lawful prices and sales terms, provide identity and contact details, obtain required notices and consents, fulfill purchases, address viewer complaints, and handle taxes, cancellation, refunds and chargebacks allocated to you. We provide the contracted technical facilities and remain responsible for our own obligations. Your viewer contract must not suggest that your customers waive claims they have against us by law.

B7.5. Processor onboarding, verification, reserves, settlement timing, fees and disputes are governed by the applicable processor agreement. We do not guarantee processor acceptance, audience size, revenue, profitability, payment completion or the prevention of piracy. Any express settlement promise in an accepted Order remains binding. Advertising, lead capture and audience tracking require the notices, permissions and controls applicable to the party determining those activities.

B8. AI, transcription and integrations

B8.1. AI and transcription features process the inputs needed for the chosen feature, including through identified service providers where applicable. Dictation audio is sent to our servers and processed using Speechmatics. We also use Speechmatics to transcribe on-demand video. For AI metadata generation, transcripts are processed using OpenAI to generate titles, short and long descriptions, and chapters. Feature information and the DPA describe the relevant processing. Use of an integration authorizes the disclosed exchanges needed to perform your instructions; it does not authorize unrelated access or use. You may disconnect an integration, but disconnection does not necessarily delete copies already transmitted lawfully.

B8.2. AI output can be inaccurate, incomplete or non-unique. Review it before publication or reliance. It is not professional advice. Obtain required rights and disclosures, including disclosures of synthetic media where law requires them. Do not use the Services for prohibited AI practices or unlawful biometric analysis. As between you and us, we assign to you any rights we may have in output generated specifically for you, excluding our pre-existing technology and third-party materials, to the extent such rights exist and are transferable.

B8.3. Restrictions applicable to third-party API data continue to apply even if that data is aggregated or de-identified.

B8.4. Third-party destinations and services selected by you have their own agreements. We do not control their independent performance. This does not exclude our responsibility for subcontractors performing our obligations or for a service we expressly promise to supply. Suspension or changes by a third party may affect an integration, subject to B17 and mandatory rights.

B9. Privacy, confidentiality and security

B9.1. We process account, transaction, security and other personal data for our own stated purposes as described in the Privacy and Cookies Policy. Where we process Customer personal data on your behalf, the DPA forms part of this agreement. If you act for another controller, you must have authority to appoint us and issue instructions. Neither party's statutory obligations transfer to the other merely by labeling it responsible in these terms.

B9.2. Each party will protect the other's non-public information that is identified as confidential or reasonably understood to be confidential, use it only to perform or exercise rights under this agreement, and disclose it only to persons who need it and are subject to suitable confidentiality duties, or as law requires. This excludes information lawfully public, independently developed, already lawfully known without restriction or rightfully received from another source. Customer sharing instructions authorize the disclosures they specify; B3 governs organization access. No confidentiality duty prevents reporting unlawful conduct to an authority.

B9.3. We will maintain appropriate technical and organizational measures required by applicable data-protection law and the DPA. No service can guarantee absolute security or prevention of every incident. That limitation does not waive our security duties, incident response, required notifications or responsibility for our own acts. The SLA concerns availability, not all security and privacy obligations.

B10. Suspension and termination

B10.1. We may restrict or suspend affected Services where reasonably necessary for nonpayment, a material agreement breach, misuse, a security threat, legal requirements or protection of users and infrastructure. Where practicable and appropriate, we will notify you, explain the reason and allow a reasonable opportunity to resolve the problem. We may act immediately for serious or repeated breaches, urgent risks, unlawful Content or binding legal requirements. Decisions remain subject to B5 and mandatory law.

B10.2. Either party may terminate for the other's material breach that remains unresolved after notice and a reasonable opportunity to remedy it, or immediately where the breach cannot reasonably be remedied or law permits immediate termination. We may discontinue a free service on reasonable notice, subject to binding promises. If we end a paid service without your fault before the paid term ends, B6.4 applies and we will provide the exit arrangements required by B11–B12.

B10.3. You may cancel renewal under B6.1, close an account through the available controls, and exercise applicable withdrawal, switching and termination rights. Outstanding lawful charges survive. Cancellation, account closure, removal from an organization and a deletion instruction are different actions; the interface or confirmation will explain their consequences. We will not interpret an ordinary renewal cancellation as an immediate request to erase Content.

B11. Retention, deletion and retrieval

B11.1. While your account is active, Content remains subject to your plan's storage and retention rules, your deletion instructions, lawful content restrictions and any accepted feature-specific retention period. We do not delete an active free account's Content solely because that account has no paid subscription. Any inactivity-deletion policy must identify an inactivity threshold in the plan or notice and provide a reasonable opportunity to retrieve Content before policy-driven deletion.

B11.2. If used storage exceeds the allowance under the service plan, some or all media items may be selected for deletion as necessary to bring usage within the allowance. The user has a 14-day grace period to resolve the excess. Email notifications will be sent during that period, on a three-email schedule that includes a final reminder before the deadline. If the excess remains unresolved after the grace period, the selected content will be permanently deleted.

You must keep your account email address current and monitor your storage usage and the notified deadline. We do not guarantee that reminder emails will reach your inbox or be read. Subject to B14.1 and mandatory law, we are not liable for failure or delay in delivery of a reminder caused by circumstances outside our reasonable control, including ISP or receiving-mail-server blocking, spam filtering or an unavailable recipient mailbox. Such failure or delay does not by itself extend or restart an otherwise validly established deadline. This does not excuse our failure to send the promised reminders, establish the required notice, or comply with a legally required notice or retrieval obligation. B17.4 continues to govern notices whose effectiveness is necessary to establish a deadline.

B11.3. Retrieve important Content before closure, expiry or an applicable excess-storage deadline. Where access is restricted for nonpayment, contact support for lawful retrieval arrangements during the recovery period; valid outstanding charges remain due, but we will not obstruct rights that law requires us to provide. A Consumer's statutory retrieval rights and the separate switching and retrieval periods in B12 override the ordinary recovery period. We will not run the ordinary deletion deadline in a way that cuts short those rights.

B11.4. If you or an authorized administrator instruct deletion, we may remove access immediately and process deletion without a further recovery promise. We may also remove unlawful Content or data we must erase earlier by law. A user deletion instruction does not permit us to disregard an applicable preservation duty or another person's legal rights.

B11.5. Residual backup, cache and log copies remain protected and unavailable for ordinary use while awaiting deletion. We may retain records required by law or genuinely needed for a specific dispute, security investigation or rights request, only for the applicable purpose and period. We do not retain personal data indefinitely merely because it is pseudonymized. Mandatory complete-erasure duties, including B12 where applicable, control over ordinary backup cycles.

B11.6. Deleted, lost, corrupt or inaccessible Content may be irrecoverable. No recovery service or restoration guarantee exists unless expressly agreed. B4.5 and B14 apply; this warning does not excuse breach of a retention, retrieval or deletion commitment.

B12. EU Data Act switching and export

B12.1. This clause applies when and to the extent Chapter VI of Regulation (EU) 2023/2854 applies to the contracted data processing service and Customer. It governs switching to another provider, moving to your own infrastructure and the termination/erasure options required by that Chapter. Other Customers retain their contractual and statutory export rights. Current self-service export is download of individual media items and export of statistics from tables that provide an export option; it is not a full-account export of all metadata or configuration.

B12.2. Send your request through the Contact Us page or live chat, identifying the relevant account and Services and whether you intend to switch provider, move to your own infrastructure or erase your exportable data and digital assets. For a switch, provide the destination details and authorized representatives. The notice period before transition begins will not exceed two months; we may agree a shorter period. The normal transition will not exceed 30 calendar days after that notice period ends.

B12.3. During transition we will provide the assistance, information and cooperation required by law, support your exit strategy, exercise due care to maintain continuity of contracted functions, inform you of known continuity risks and maintain the required security, including during transfer and subsequent retrieval. You must cooperate reasonably, identify what is to be transferred, obtain destination permissions and verify the export. We do not guarantee that a different provider reproduces proprietary features or accepts a format it does not support; we will provide the interfaces and machine-readable exports required for our service type.

B12.4. If the normal transition is technically infeasible, we will notify you within 14 working days of your request, give justified technical reasons and specify an alternative transition ending no later than seven months after your switching request, with required service continuity. You may extend the transition once for a period more appropriate for your purposes, as provided by the Data Act.

B12.5. For a switch, the relevant service contract ends on successful completion of switching and we will notify you. If you choose erasure without switching, it ends at the end of the applicable notice period. A data-retrieval period of at least 30 calendar days follows the end of the applicable transition. Following a successfully completed switch and expiry of that retrieval period, or an agreed later period, we will fully erase the exportable data and digital assets generated directly by or relating directly to you as required by law. Any legally required retention must be identified and limited to the applicable legal obligation; operational convenience does not extend a mandatory erasure deadline.

B12.6. Before 12 January 2027, switching charges, if any, must have been disclosed before contracting and may not exceed directly incurred switching costs permitted by law. From 12 January 2027, no switching charges, including data-egress charges for switching, apply where prohibited by the Data Act. If no lawful switching charge was agreed, none is due. Ordinary service fees and any lawful, separately disclosed early-termination charges are distinct; this clause does not create an early-termination charge. No fee may be used to circumvent mandatory switching rights.

B13. Warranties and service limitations

B13.1. We will provide the Services in accordance with binding descriptions and express commitments, including mandatory conformity, care, skill, security and update obligations. Subject to those obligations, the Services are supplied on an “as available” basis. For Business Customers, we exclude implied warranties of merchantability, fitness for a particular purpose and non-infringement to the extent law allows. An exclusion does not negate an express obligation in this agreement.

B13.2. Except for an express commitment, we do not warrant uninterrupted or error-free operation, compatibility with every environment, successful completion of every recording, upload, encoding or AI task, permanent storage, restoration of deleted files, or any income or commercial result. Your software and device responsibilities are also set out in any applicable software supplement. Services are not designed as safety-critical control, emergency response or a system whose failure is likely to cause death or serious injury.

B13.3. The SLA specifies the covered availability metric and credits. It is not a file-preservation guarantee, a security certification, a promise of response or resolution times, or an availability promise for every tool in the panel.

B14. Liability allocation

B14.1. Liabilities that remain. Nothing in this agreement, an Order or the SLA excludes or limits liability for fraud, fraudulent misrepresentation, intentional wrongdoing or gross negligence; death or personal injury where exclusion is unlawful; or any other liability or remedy that cannot lawfully be excluded or limited. Mandatory Consumer rights, applicable data-subject rights and regulator powers remain unaffected. Any restriction that would be prohibited or unfair under applicable law does not apply to that extent.

B14.2. Business loss exclusions. Subject to B14.1, for Business Customers we and our officers, personnel and service providers are not liable in connection with the Services for loss of profit, revenue, income, sales, business, contracts, goodwill, anticipated savings or opportunity; business interruption; loss, corruption, deletion, failure to store or inability to access Content or other data; costs of recreating or restoring data; or damage to or disruption of devices, operating systems, applications, configurations or other software, including repair, reinstallation and replacement costs. These specified categories are excluded whether characterized as direct or indirect losses, to the extent the exclusion is lawful. We also exclude indirect, consequential, special, exemplary and punitive damages to the extent legally available and excludable. The exclusions apply whether arising from installation, updates, recording, processing, hosting, security incidents, administrative actions, outages or termination, and whether in contract, tort including ordinary negligence, or another legal theory.

B14.3. Business cap. Subject to B14.1, our aggregate monetary liability to a Business Customer arising from or relating to this agreement will not exceed €100 (one hundred euros) in total for all claims under this agreement, regardless of the fees paid. This is a single aggregate cap, not a separate allowance per claim, incident, year, file, seat or user; multiple claims or legal theories do not multiply or reset it. This cap applies to any liability that remains after B14.2. It does not reduce an expressly due fee refund or an earned SLA credit, and does not limit a right or remedy that law requires to remain available.

B14.4. Consumer losses. For Consumers, B14.2–B14.3 do not apply. Liability and remedies follow mandatory applicable law. Subject to that law, we are not responsible for loss you could reasonably have avoided, loss not caused by our breach or lack of required care, or loss that was not reasonably foreseeable when contracting. No backup obligation or compatibility disclaimer removes a statutory right to repair or compensation for damage to a device or other digital content.

B14.5. SLA remedy. Subject to B14.1, SLA credits are a Business Customer's exclusive monetary remedy for breach of the specific availability commitment covered by the SLA. That exclusivity does not apply to distinct breaches of confidentiality, security, processing, retention or other contractual duties merely because an outage occurred at the same time. Such claims are governed by the otherwise applicable exclusions and cap. Mandatory termination, switching, erasure, refund and data-protection rights are preserved. The same loss cannot be recovered twice.

B14.6. The exclusions and cap apply to the extent lawful even if the possibility of loss was disclosed or a limited remedy does not achieve its purpose. They allocate commercial risk but do not authorize us to disregard our obligations or prevent anyone from bringing a claim or contacting an authority. An invalid exclusion does not automatically invalidate an independently lawful cap.

B15. Business indemnity

B15.1. A Business Customer will defend us against third-party claims arising from its Content infringing rights, its unlawful publishing or monetization, its material acceptable-use breach, or its unauthorized instructions, and indemnify us for resulting finally awarded damages, agreed settlements and reasonable defense costs. This does not apply to the extent a claim results from our breach, unlawful act, negligence or unauthorized modification or use of Content. Consumers have no contractual indemnity under this clause.

B15.2. We will promptly notify you of the claim, provide reasonable cooperation at your expense and allow you to control the defense using competent counsel, subject to our right to participate at our expense. Delay in notice relieves you only to the extent materially prejudiced. You may not settle by admitting fault for us, imposing non-monetary obligations on us or failing to release us without our prior written consent, not unreasonably withheld. We may take necessary protective steps if you fail to assume an appropriate defense. This clause does not shift our fines or non-transferable statutory responsibility to you.

B16. Intellectual property and feedback

B16.1. We and our licensors retain rights in the Services, software, documentation and branding. Your permitted access is a license, not a sale of that technology. Separate open-source licenses control their components. You may use branding only as expressly permitted, and must not claim endorsement or ownership. B4 governs your Content.

B16.2. If you voluntarily provide suggestions, you permit us to use them without compensation or restriction to improve our services. This does not transfer your Content, authorize disclosure of your confidential information or expand our rights to personal data. Do not submit feedback you have no right to license.

B17. Changes, notices and continuity of terms

B17.1. We may update terms and Services for valid reasons such as legal or security requirements, technical changes, changes to suppliers or features, prevention of abuse, or changes to the way we supply the Services. We will not use an update to impose charges retrospectively, remove an accrued claim or negate an existing fixed-term commitment without a lawful basis.

B17.2. For a material contractual change, we will post the revised terms and give affected account holders an individual email or in-product notice, with at least 15 days before the change takes effect, or longer where law, the existing agreement or the nature of the change requires. The notice identifies the change, its reason, effective date and available options. Existing fixed-term prices and material purchased entitlements remain in place until renewal unless a permitted earlier change is expressly agreed or required by law. A renewal price change must arrive sufficiently before the cancellation deadline to permit an informed choice. Material changes requiring affirmative acceptance will not be imposed solely through continued use.

B17.3. A Consumer modification must satisfy applicable requirements, including a valid contractual reason, no additional cost where required, clear information and advance durable-medium notice for a more-than-minor adverse impact. Where law gives a right to terminate free of charge following such a change, we will explain and honor it, including the applicable period and refund. Where the EU digital-content and digital-service modification rules apply, a more-than-minor adverse impact gives you a right to terminate without charge within 30 days after receiving the required information or the modification taking effect, whichever is later, unless we enable you to retain the unmodified, conforming service without additional cost as those rules permit. Any more favorable mandatory right remains. The general 15-day notice does not replace a longer statutory period. Changes strictly necessary to address an immediate security threat or legal duty may take effect sooner only to the extent lawful, with notice as soon as permitted.

B17.4. Notices to us use the contacts at the beginning of this agreement. Keep your notification details current. We use email, the panel or other lawful communication appropriate to the notice; where a durable medium is required, we provide it. A message known not to have been delivered is not automatically effective. Contractual notices do not replace formal service of legal proceedings.

B18. Consumer withdrawal and statutory remedies

B18.1. If applicable distance-contract law gives you a withdrawal right, you may withdraw within 14 days after the contract is concluded without giving a reason. Notify support by a clear statement or use the model notice below or the withdrawal function provided where required. Sending the notice before the deadline is sufficient. A longer statutory period or extension for omitted information is preserved. This right is separate from ordinary subscription cancellation.

B18.2. If you expressly request a paid service to begin during the withdrawal period, any amount payable following withdrawal is limited to the proportion law permits for service supplied before your notice, and only where the required prior information and request were obtained. A service withdrawal right is lost on full performance only if the legal conditions are met. Starting an ongoing cloud subscription does not automatically amount to full performance.

B18.3. For digital content supplied without a tangible medium, withdrawal may end when supply starts only where the applicable conditions are met, including express prior consent, acknowledgment of losing the right and required contract confirmation. Acceptance of these general terms alone is not that separate request or acknowledgment. We will classify the relevant supply correctly before asking for a waiver.

B18.4. When withdrawal is valid, we reimburse payments due back under law, ordinarily within 14 days of being informed, using the original payment method unless otherwise expressly agreed and without a reimbursement fee. Statutory rights concerning failure to supply, lack of conformity, updates, bringing the service into conformity, price reduction, termination and retrieval of eligible content also apply. A general no-refund clause or SLA credit cannot replace them.

B18.5. Model withdrawal notice. To TeddySoft OOD at the support email or postal address at the beginning of this agreement: “I give notice that I withdraw from my contract for the following service: ____. Ordered on: ____. Customer name: ____. Account email or order number: ____. Customer address: ____. Date: ____.” Add a signature only if sending on paper. This form is optional.

B19. Governing law and disputes

B19.1. Bulgarian law governs this agreement, subject to mandatory rules. For Business Customers, the competent courts in Bulgaria have exclusive jurisdiction, subject to any mandatory jurisdiction rule. For Consumers, this choice does not deprive you of the mandatory protection of the law that would otherwise apply, including that of your habitual residence where applicable, or the courts available to you by law. It does not restrict statutory data-protection complaints or jurisdiction under binding transfer clauses.

B19.2. Please contact support to seek a practical resolution of a dispute. This is not a mandatory precondition to a claim and does not shorten a statutory limitation period. We do not impose a one-year contractual time bar, compulsory arbitration or a class-action waiver through these terms. We will provide any applicable mandatory alternative-dispute-resolution information; no participation in an optional scheme is promised unless separately stated.

B20. General provisions

B20.1. This agreement and the documents expressly made part of it constitute the agreement for their subject matter. They do not exclude liability for fraud or disregard statements or precontractual information that law makes binding. A purchase order's additional boilerplate does not change the agreement unless accepted by us in writing.

B20.2. Neither party may assign this agreement in a manner that violates law or materially reduces the other's safeguards. You need our reasonable prior written consent to transfer your account or agreement. We may transfer it as part of a merger, reorganization or sale of the relevant business where the successor assumes our obligations; we will provide required notice and preserve mandatory rights. A transfer is not authority for undisclosed use of personal data.

B20.3. Neither party is liable for delay caused by events genuinely beyond its reasonable control to the extent applicable law excuses performance, provided it takes reasonable mitigating steps. This does not excuse amounts already due, our own security failures merely because an attacker was involved, statutory duties or required termination and refund rights. The SLA separately identifies availability exclusions.

B20.4. If a provision is unenforceable, it is ineffective to that extent and the rest continues where legally possible. A court is not required to rewrite an unfair Consumer term to make it enforceable. A delay in exercising a right is not a waiver. There are no unintended third-party beneficiaries, subject to rights provided by mandatory law or binding transfer clauses. Accrued payment obligations and provisions that by their nature survive, including confidentiality, intellectual property, lawful retention, liability and dispute provisions, continue after termination for their proper duration.